🛍️ General Questions
How do I place an order?
Placing an order is easy and fun! Here’s how you can do it:
- Browse Our Designs: Check out our awesome t-shirt designs by looking at the images. 🌟👕
- Pick Your Size & Color: Select the size and color you want. Not sure about your size? No worries! You can always check our size chart or head to the "How to Choose the Right Size" section for tips. 📏🎨
- Double-Check Your Choices: Before you hit the checkout button, make sure you’ve got the right size and color selected. ✅
- Need Assistance? If you’re still unsure or have any questions, just reach out to us. We’re here to help and make sure you get exactly what you’re looking for! 📞💬
Ready to rock your new tee? Go ahead and place your order – it’s that simple! 🎉🛒
How do I choose the right size?
We know picking the right size can be a bit tricky, but don’t stress—we’ve got you covered! 😊
- Check Our Size Chart: Take a look at our detailed size chart to find the perfect fit for you. It’s got all the measurements you need! 📏👕
- Use Your Current Measurements: Grab a tape measure and check your own measurements against our chart. It’s a great way to see what size will fit best. 🧵✂️
- Need More Help? If you’re still unsure or have any questions, don’t hesitate to reach out. We’re here to help you find the perfect fit! 📞💬
We want you to love your new t-shirt, so let us know if you need any extra assistance. Happy shopping! 🎉👕
How do I choose the right color?🎨
Choosing the perfect color for your t-shirt can be fun and easy! Here’s how to find your favorite:
- Think About Your Wardrobe: Consider colors you already love and wear often. Pick a t-shirt color that complements or enhances your existing wardrobe. 👗👖
- Check Out the Color Swatches: Look at the available color options on our website. We provide swatches so you can see how each color looks. 🖼️✨
- Consider Your Skin Tone: Some colors may look different depending on your skin tone. Choose shades that make you feel confident and comfortable. 🎨😊
- Seasonal Trends: Think about the season or upcoming events. Lighter colors are great for spring and summer, while darker shades can be perfect for fall and winter. 🌞🍂
- Need Advice? If you’re still unsure or need a second opinion, feel free to reach out to us. We’d be happy to help you pick the perfect color! 📞💬
Enjoy choosing your favorite color and rock your new t-shirt with style! 🌈👕
👕 Product Information
What sizes do your t-shirts come in? 📏
Finding the perfect fit is easy! Here’s a quick look at our t-shirt sizes:
XS
- Width: 41.90 cm
- Length: 68.60 cm
- Sleeve Length: 21.90 cm
S
- Width: 45.70 cm
- Length: 71.10 cm
- Sleeve Length: 22.60 cm
M
- Width: 50.80 cm
- Length: 73.70 cm
- Sleeve Length: 23.30 cm
L
- Width: 55.90 cm
- Length: 76.20 cm
- Sleeve Length: 24.00 cm
XL
- Width: 61.00 cm
- Length: 78.80 cm
- Sleeve Length: 24.70 cm
2XL
- Width: 66.00 cm
- Length: 81.30 cm
- Sleeve Length: 25.40 cm
✨ Helpful Tip: Each t-shirt comes with a handy image showing the measurements, so you can see exactly how it fits. If you have any questions or need a little extra help finding your size, don’t hesitate to reach out. We’re here to make sure you get the perfect fit and love your new tee! 😊📞
What materials are your t-shirts made from? 🌱
Our t-shirts are crafted from top-quality materials designed to keep you comfortable and stylish:
- Fabric: We use 100% Airlume combed and ring-spun cotton, which is a lightweight and breathable fabric (4.2 oz/yd² or 142 g/m²). This makes our shirts perfect for layering and ideal for both active and leisure wear. Whether you’re hitting the gym or just relaxing, our t-shirts offer a great fit and feel. 🌟👕
- Manufacturing: We’re proud to work with Bella+Canvas, known for their commitment to ethical practices. All products are made in the US and internationally in humane, sweatshop-free environments. Bella+Canvas is a member of the Fair Labor Association and holds Platinum WRAP certification. 🌍🤝
- Comfort Features: The tear-away label ensures maximum comfort by minimizing skin irritations. 🌟
- Fabric Blends: For different colors, we use varied blends:
- Ash and Heather Prism colors: 99% Airlume combed and ring-spun cotton, 1% polyester.
- Heather and Solid Blend colors: 52% cotton, 48% polyester.
- Athletic Heather and Black Heather: 90% cotton, 10% polyester.
We’ve carefully chosen these materials and blends to ensure you get a t-shirt that feels great, looks fantastic, and is made with care for both you and the planet. 🌿💚
How do I choose the right size? 🤔
We know picking the right size can be a bit tricky, but don’t stress—we’ve got you covered! 😊
- Check Our Size Chart: Take a look at our detailed size chart to find the perfect fit for you. It’s got all the measurements you need! 📏👕
- Use Your Current Measurements: Grab a tape measure and check your own measurements against our chart. It’s a great way to see what size will fit best. 🧵✂️
- Need More Help? If you’re still unsure or have any questions, don’t hesitate to reach out. We’re here to help you find the perfect fit! 📞💬
We want you to love your new t-shirt, so let us know if you need any extra assistance. Happy shopping! 🎉👕
Can I see a size chart? 📊
Finding the perfect fit is easy! Here’s a quick look at our t-shirt sizes:
XS
- Width: 41.90 cm
- Length: 68.60 cm
- Sleeve Length: 21.90 cm
S
- Width: 45.70 cm
- Length: 71.10 cm
- Sleeve Length: 22.60 cm
M
- Width: 50.80 cm
- Length: 73.70 cm
- Sleeve Length: 23.30 cm
L
- Width: 55.90 cm
- Length: 76.20 cm
- Sleeve Length: 24.00 cm
XL
- Width: 61.00 cm
- Length: 78.80 cm
- Sleeve Length: 24.70 cm
2XL
- Width: 66.00 cm
- Length: 81.30 cm
- Sleeve Length: 25.40 cm
✨ Helpful Tip: Each t-shirt comes with a handy image showing the measurements, so you can see exactly how it fits. If you have any questions or need a little extra help finding your size, don’t hesitate to reach out. We’re here to make sure you get the perfect fit and love your new tee! 😊📞
🧼 Care Instructions
How should I wash and care for my t-shirt? 🧺
To keep your t-shirt looking its best, follow these simple care instructions:
- Machine Wash: Use cold water (up to 30°C or 90°F) to keep colors vibrant and fabric in great shape. 🌊❄️
- Bleach: If needed, use non-chlorine bleach to avoid damaging the fabric. 🧴
- Tumble Dry: Dry on low heat to prevent shrinkage and maintain the perfect fit. 🌬️🌀
- Ironing: Iron on medium heat, or use a steam setting for a crisp look. Avoid high heat to prevent any fabric damage. 🔥👕
- Do Not Dry Clean: To keep your t-shirt in top condition, avoid dry cleaning. 🛑
Additional Tips:
- Turn Inside Out: Before washing, turn your t-shirt inside out to protect the design and color. 🔄👕
- Avoid Fabric Softeners: Fabric softeners can break down fibers over time. For best results, skip them. 🚫🧴
- Air Dry: Whenever possible, air drying your t-shirt is the gentlest method. Lay flat or hang to dry. 🌬️👕
By following these care tips, you’ll ensure your t-shirt stays fresh and comfortable for a long time. Enjoy your stylish, well-kept tee! 😊👕
Will the print fade after washing? 🎨
No worries about the print fading! Our t-shirts are designed with high-quality inks and printing techniques to ensure durability. Here’s how to keep the print looking fresh:
- Follow Care Instructions: Adhering to the washing and care guidelines will help maintain the vibrancy of the print. Wash in cold water and tumble dry on low heat. 🌊💧
- Turn Inside Out: Washing your t-shirt inside out helps protect the print from friction and direct contact with other garments. 🔄👕
- Avoid High Heat: High temperatures can cause print fading, so always iron on medium heat and avoid high-temperature washes. 🔥
- Skip Fabric Softeners: Fabric softeners can sometimes affect the print, so it’s best to avoid them. 🚫🧴
By taking these steps, you can enjoy your t-shirt’s design for a long time! If you have any more questions, feel free to reach out. 😊👕
🛠️ Production
How long does it take to make my custom t-shirt?🛠️
We take great care in creating your unique t-shirt! It usually takes 2-5 business days to print your design on demand. During busy times, like the holidays, it might take a bit longer, but don’t worry—we’re working hard to get your order ready as soon as possible! 🎨👕
Why is my t-shirt printed on demand?♻️
Great question! All of our t-shirts are printed on demand, meaning we only make your shirt after you place your order. This ensures you get a one-of-a-kind item, just for you! 🌍✨ Plus, it helps us reduce waste and support a more eco-friendly production process. It’s a win-win! 🌱
Will the colors of the t-shirt match what I see on my screen?🖼️
We strive to ensure that the colors you see on your screen are as accurate as possible. However, there are a few factors that might affect the final color of your t-shirt:
- Screen Differences: Colors can appear differently on various screens due to differences in display settings, brightness, and resolution. 📱💻
- Printing Process: While we use high-quality printing techniques to match colors closely, slight variations can occur between screen displays and the final product. 🎨🖨️
- Lighting Conditions: The lighting in which you view the t-shirt can also influence how colors appear. 🌟
We’re committed to providing you with the best quality product, but please be aware that there may be minor differences. If you have specific color concerns or questions, don’t hesitate to reach out. We’re here to help! 😊👕
📦 Shipping & Delivery
🌍 Do you ship internationally?, and🚚 What are the shipping rates and delivery times?
We ship worldwide! 🌐 The delivery time and shipping cost depend on where you are located. Below is a breakdown of the shipping details by Country:
🇺🇸 United States
- Delivery Time: 5-15 business days
- Shipping Cost: EUR 11.69 for the first item, EUR 6.17 for each additional item
🇩🇪 Germany
- Delivery Time: 2-3 business days
- Shipping Cost: EUR 3.55 for the first item, EUR 1.11 for each additional item
🇨🇿 Czech Republic
- Delivery Time: 2-3 business days
- Shipping Cost: EUR 3.64 for the first item, EUR 1.11 for each additional item
🇪🇺 European Countries
- Delivery Time: 5-8 business days
- Shipping Cost: EUR 3.83 for the first item, EUR 1.11 for each additional item
🇬🇧 United Kingdom
- Delivery Time: 5-15 business days
- Shipping Cost: EUR 7.01 for the first item, EUR 1.11 for each additional item
🇮🇪 Ireland
- Delivery Time: 5-15 business days
- Shipping Cost: EUR 7.01 for the first item, EUR 1.11 for each additional item
🇳🇴 Northern Europe / EFTA States
- Delivery Time: 5-15 business days
- Shipping Cost: EUR 7.57 for the first item, EUR 1.11 for each additional item
🇨🇦 Canada
- Delivery Time: 5-15 business days
- Shipping Cost: EUR 11.69 for the first item, EUR 6.17 for each additional item
🇦🇺 Australia
- Delivery Time: 10-30 business days
- Shipping Cost: EUR 11.69 for the first item, EUR 6.17 for each additional item
🌍 Rest of the World
- Delivery Time: 10-30 business days
- Shipping Cost: EUR 9.35 for the first item, EUR 8.04 for each additional item
When will my order arrive?📅
Once your t-shirt is crafted with care (typically 2-5 business days), it will be shipped to you. The delivery times vary depending on your location:
🇺🇸 United States
- Shipping Method: Standard
- Delivery Time: 5-15 business days
🇩🇪 Germany
- Shipping Method: Standard
- Delivery Time: 2-3 business days
🇨🇿 Czech Republic
- Shipping Method: Standard
- Delivery Time: 2-3 business days
🇪🇺 European Countries (excluding Germany and Czech Republic)
- Shipping Method: Standard
- Delivery Time: 5-8 business days
🇬🇧 United Kingdom
- Shipping Method: Standard
- Delivery Time: 5-15 business days
🇮🇪 Ireland
- Shipping Method: Standard
- Delivery Time: 5-15 business days
🇳🇴 Northern Europe / EFTA States
- Shipping Method: Standard
- Delivery Time: 5-15 business days
🇨🇦 Canada
- Shipping Method: Standard
- Delivery Time: 5-15 business days
- additional item
🇦🇺 Australia
- Shipping Method: Standard
- Delivery Time: 10-30 business days
🌍 Rest of the World
- Shipping Method: Standard
- Delivery Time: 10-30 business days
📦 How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. 📧 Use this number to keep an eye on your package's journey and stay updated on its progress. Simply enter the tracking number on the provided link, and you’ll see the latest updates on your delivery! ✈️📦
If you need any assistance or have questions about your order, feel free to reach out to us. We’re here to help and ensure you have a smooth shopping experience! 😊📞💬
💨 Can I expedite my shipping?
Currently, we only offer standard shipping for all orders. Unfortunately, expedited shipping options are not available at this time.
We appreciate your understanding and are committed to getting your order to you as quickly as possible with our standard shipping method. If you have any questions or need further assistance, feel free to reach out! 😊📦
What happens if my package is lost?📭
If your package is lost, don’t worry—we’ve got you covered!
- First Steps: Check the tracking information provided in your shipping confirmation email to ensure the package isn't delayed or misplaced.
- Contact Us: If the tracking shows no updates or if it’s been an unusually long time, reach out to us. We’ll work with the shipping carrier to locate your package. 📦🔍
- Resolution: If the package cannot be found, we’ll either send you a replacement or provide a refund, depending on your preference. Your satisfaction is our priority! 😊💌
If you have any concerns or need help, just let us know, and we’ll assist you right away.
📦 Order Issues
What should I do if I receive a damaged or incorrect item?⚠️
Damages and issues can happen, but don’t worry—we’re here to make it right! 😊
If you receive a damaged product or encounter a manufacturing error, I’m happy to assist with free reprints or refunds. Please contact me within 30 days of delivery.
To help us resolve the issue quickly, please provide clear photo or video evidence of the problem:
- Quality of Print: Take a clear photo of the product laid flat, showing both the design and the issue in one frame.
- Print Placement (e.g., distance from collar, off-center): Send a clear photo of the product laid flat with a ruler or measuring tape indicating the incorrect placement.
- Print in the Wrong Area: Share a clear photo of the product folded to display both sides.
- Wrong Product: Include a photo of the received product with the size tag clearly visible.
- Incorrect Product Issue (e.g., size, brand, quality): Provide a clear photo showing the design, issue, and/or size tag in one frame.
- Product Sizing Issue (Manufacturer’s Defect): Send a clear photo of the product being measured according to the size chart, showing both the measurement and the print.
- Electronic Device Issue (Manufacturer’s Defect): Provide a video or photo showing the issue and the troubleshooting steps performed.
- Delivery-Related Damage: Share a photo or video showing the product, the package, and the issue.
- Reprinted Item with Same Issue: Include a photo or video of both the original and reprinted item together, showing the recurring issue.
We’re here to ensure you’re happy with your purchase, so please don’t hesitate to reach out if something isn’t right! 😊💌
🚚 My order hasn't arrived—what should I do?
If your order hasn’t arrived within the expected delivery time, don’t worry! Here’s what to do:
- Check the Tracking: First, review the tracking information you received in your shipping confirmation email. It will give you the latest updates on your package’s journey. 🛤️
- Allow for Extra Time: Sometimes, deliveries can be delayed due to factors like weather, holidays, or customs. If your package is still within the estimated delivery window, it might just need a bit more time. ⏳
- Contact Us: If the tracking shows no updates, or if it’s been longer than the expected delivery time, reach out to us. We’ll investigate and help locate your package or offer a suitable resolution. 😊📦
Your satisfaction is important to us, so please don’t hesitate to get in touch if you need any assistance!
📬 Returns & Exchanges
🔄 What is your return/exchange policy?
Damages and Issues:
If you receive a damaged product or encounter a manufacturing error, I'm here to make it right with free reprints or refunds. Please contact me within 30 days of delivery at info@nunuandmiaostudio.com
Exceptions / Non-returnable Items:
Since each t-shirt is custom-made just for you, we’re unable to accept returns or exchanges for incorrect sizes, colors, or if you simply change your mind. Before completing your purchase, please double-check your size and color choices. If you need any help or have questions, feel free to reach out—I'm here to assist you! 😊
For more details, please check the dedicated section: Refund Policy.
📦 How do I return or exchange an item?
🔄 Returning or Exchanging Items: Since each t-shirt is custom-made just for you, returns and exchanges for incorrect sizes, colors, or simply changing your mind aren't available. However, if you receive a damaged product or encounter a manufacturing error, I’m here to help with free reprints or refunds.
📧 Next Steps: If your item is damaged or incorrect, please contact me within 30 days of delivery at info@nunuandmiaostudio.com I’ll guide you through the process of returning or exchanging the item. 🛠️ Make sure to include photos or videos that clearly show the issue to speed up the process.
For more information, please check the dedicated section: [Refund Policy].
💵 Will I get a refund for my return?
If your return is due to a damaged product or a manufacturing error, you’re eligible for a full refund or a free reprint. 🛠️ Just contact me within 30 days of delivery at info@nunuandmiaostudio.com with clear photos or videos of the issue, and I’ll take care of the rest.
However, since each t-shirt is custom-made just for you, we cannot offer refunds for incorrect sizes, colors, or if you simply change your mind. Please double-check your order before purchasing.
For more details, check out the [Refund Policy] section. 💬
🔄 How long does it take to process a return or exchange?
Once you've contacted me about your return or exchange and provided all necessary details (like photos or videos of the issue), I’ll start processing it right away! 🛠️ Typically, it takes about 5-7 business days to process the return or exchange.
If you’re getting a replacement, I’ll work to get your new item printed and shipped as quickly as possible. For refunds, once processed, it might take a few days for the amount to reflect in your account, depending on your payment method.
If you have any questions or need updates during the process, feel free to reach out! 📧
🛍️ Order Modifications
Can I change or cancel my order after it's been placed? ❌
You can cancel or modify your order within 6 hours of purchase. ⏳ After this period, once production has started, changes may not be possible. If you need to make adjustments, please contact me as soon as possible, and I’ll do my best to assist you within this timeframe.
Thank you for your understanding and support in making each item just for you! 💖
How do I update my shipping address after placing an order? 📝
Oops! Need to update your shipping address? No worries, I’m here to help! 😊
If you realize you need to make a change, just let me know ASAP. Here’s how to do it:
- Reach Out Quickly: Send me a message at info@nunuandmiaostudio.com with your order number and the new address.
- Share the Details: Let me know your updated shipping address and any other info that might help.
If your order is already in production or on its way, changes might not be possible, but I’ll do my best to assist you. Don’t hesitate to get in touch—I’m here to make sure everything goes smoothly! 📦✨
💳 Payment & Pricing
What payment methods do you accept? 💳
At our store, we strive to make your shopping experience as smooth and convenient as possible! Here’s a list of the payment methods we accept:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Bancontact, Maestro
- Digital Wallets: Apple Pay, Google Pay, iDEAL, Shop Pay, UnionPay
If you have any questions about payment methods or need assistance with a transaction, feel free to reach out!
Do you offer discounts or promo codes? 🤑
Absolutely! We love rewarding our amazing customers with special deals and giveaways! 🎉 Here’s how you can catch those awesome discounts and chances to win:
- Sign Up for Our Newsletter: 📨 Get exclusive offers and promo codes delivered straight to your inbox.
- Follow Us on Social Media: 📱 Join us on social media for exciting giveaways and flash sales. Don’t miss out on your chance to win and save!
- Check Our Website: 🌐 Keep an eye on our homepage for the latest discounts and promo codes.
- Follow Our Blog: ✍️ Stay updated with tips, news, and exclusive giveaways by following our blog.
Got questions about discounts or need help with promo codes? Feel free to reach out—we’re here to help you save and win! 💬✨
📧 Contact & Support
❓ How can I contact customer support?
We’re here to assist you and make your shopping experience as smooth as possible! If you need help or have any questions, you can reach us through the following methods:
- Email Us: 📧 Send an email to info@nunuandmiaostudio.com for prompt support and answers to your questions.
- Live Chat: 💬 Use the live chat feature on our website for immediate assistance and real-time support.
- Contact Form: 🌐 Fill out the contact form on our website for specific requests or detailed inquiries.
We’re always here to help—don’t hesitate to get in touch! ✨
💬 Do you offer live chat support?
Yes, we do! For immediate assistance and real-time support, you can use our live chat feature available on our website. 💻 Simply click the chat icon to start a conversation with our friendly support team.
Customer Service Hours: 🕗 Monday to Friday, from 08:00 AM to 06:00 PM (EET/EEST).
We’re here to help you with any questions or issues you may have during these hours—don’t hesitate to reach out! ✨
⌛ What are your customer support hours?
Our customer support team is here to assist you during the following hours:
🕗 Monday to Friday: 08:00 AM - 06:00 PM (EET/EEST)
If you need help or have any questions outside these hours, feel free to reach out, and we’ll get back to you as soon as possible! 💬✨